English For Specific Purposes
Duration of course: 10 modules of 90 minutes
http://www.mediafire.com/?r3qjz22xvthcyja
Setting
• On board cruseliners
Needs Analysis
• Classes disigned for hostesses that will start to work in cruseships and need to practice English speaking abilities that have to do with: giving instructions and answering questions on activities and ship facilities for tourists on board.All new applying members for this job must already have a certain knowledge of the English language.
• All applying members must take an English Knowledge Test . If they score more than 60% then they can take the course, if they score lower they will not be accepted for the course and job.
Rationale
• The classes are mainly design for improving the speaking abilities of the hostesses that are just staring to work on cruiseliners .There are 10 classes of 90 minutes, divided into two parts, there is an evaluation after the 1rst part or the 5th class by making a role play with two or more classmates.At this level they should already be able to develop and informative dialogue for the tourist. In the second part (classes form 5 to 10) students will learn to solve the needs of the passangers as well as to solve some problems that may arise and that require their attention on board.
The first classes students will learn the basic part, like introducing yourself ,greetings,giving instructions. New vocabulary is given at the beginning that students will use throughout the program . The activities are designed through dynamic conversation using vocabulary exercises and asking and answering question exercises, Later in the intermediate level the activities are focused on giving instruction on the location of places and time (when ,where, what, who). And finally when they get to an advanced level they are led to more fluent conversation on “giving information” on cruiseship activities and wants and needs of the tourists.
Objectives
• At the end of the course students should have the capability of giving clear instructions in English for tourists on board cruise ships.
• Students should learn the vocabulary of the setting they are to work in.
• They should be able to answer questions regarding places, time and location of the things and activities on board
Syllabus
Date Activities Objectives
May 7 activating students interest ,on board Students should
vocabulary exercises understand and name
( show video of cruises) the most common
things on board,and
be motivated to start
the course.
May 10 Interview ,introducing Hostesses should be
oneself with classmates able to introduce and
using filling in the blank greet passengers
exercises politely.
May 14 Give information of places Hostesses should be
and instructions of how to get able to answer
to certain places,using where, questions concerning
asking and answering questions in locations on board.
Pairs using where.Instructions like
Right,left, turn, next ,around to be
used.
May 17 Information exercises on time Hostesses should be
Using when,asking and answering able to give informa
question exercises using when. tion on the time of
events on the ship.
May 22 Elaborate dialogues starting Students should be in
from greeting the passenger to condition to elaborate
answering questions of where a complete dialogue
is the room , pool ect. And time of in a real life situation
some events like buffet , disembark on board from
going off shore tours ect..Use role greeting tourists to
plays for this activities (groups of 3) guiding them in the
ship.
May 25 Students practice answering questions Hostesses should be
with the needs of tourists using I want in condition of
I need. understanding the
needs of tourist to
give them a good
service.
May 28 Practice solving problems that may arise Hostesses should
through questions and demands like: understand
loosing objects, room service medical questions regarding
assistance,Give examples of the questions. special needs or
Problems that
tourists may have.
June 1 Give a list of different ativities that the ship To aknowledge
has and practice dialogues by making students the different
give information on this activities. activities on the
ship and have the
ability to transmit
them clearly.
June 4 Practice giving information on the places they are Students should
to visit by describing the place and inform on weather learn to describe
time of staying ect..(descriptive adjectives ) places and
conditions.
June 8 Practice a role play using all the process from a Hostesses should
situation where tourist need something special to be in condition of
informing them of activities.(Group work). giving proper
perform in front of class. answers for
solving tourists
needs and inform
them of activities.
SAMPLE CLASS MATERIAL
I. Introduction
Activating background information and motivation
(Video)
VOCABULARY ACQUISITION
Passport Travel Dinner
Citytour Credit card Child
Baggage Custom Room
Handbag Suitcase Glasses
Keys Check in Vouchers
Camera Waiter Reception
Gate Drinks Swimming pool
Transfer Lunch Gym
Boarding Breakfast Off shore
Port Dutyfree Cash
1. When you travel you need a document to pass through customs
a. Check
b. I.D
c. Passport
d. Receip
2. The person that offers you service like food or drinks on board
a. Captain
b. Hostess
c. Receptionist
d. Waiter
3. The personal items that you carry when you travel are inside a
a. Handbag
b. Box
c. Car
d. Jacket
4. You carry your cloth when you travel in a
a. Car
b. Suitcase
c. Pocket
d. Plastic ba
5. When passengers get on the ship they are
a. walking
b. playing
c. boarding
d. swimming
6. Choose the items from the list that tourists need for going in a cruise.
7 . Describe step by step ,using the words above, all the process that a tourist goes through when he boards the ship.
INTRODUCING YOURSELF
Practice introducing yourselfs
1. H.Hello , my name is ____________ welcome aboard
T. Hello my name is _________ and we are three passengers.
ON BOARD LOCATIONS
Apply where and directions:right, left, straight, in front, turn
Practice with a partner
1. T.Where is the swimming pool?
H. The swimming pool is on the second deck you have to walk straight , turn right and take the elevator .
II.
ON BOARD ACTIVITIES
Answering questions from tourists.(Want, needs,activities)
After you finish take turns in asking your partner and vice versa.
1. I want to have lunch in my room ,can I get room service please?
2.I lost my glasses how can I find them?
3. Is there any special activity on board?
